Return and Refund Policy

Thank you for shopping with Girnan! We strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we're here to help.

1. 30-Day Return Policy

🔄 You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange.
📦 To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

2. How to Initiate a Return

✉️ Contact us at contact@girnan.com to inform us of your return request.
📌 Provide your order number, the item(s) you wish to return, and the reason for the return.
✅ Our customer service team will guide you through the return process and provide a return authorization.

3. Return Shipping

🚚 Customers are responsible for return shipping costs unless the return is due to:
✔ A mistake on our part
✔ A defective or damaged product
📍 We recommend using a trackable shipping service to ensure the safe return of your item.

4. Refund Processing

💰 Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
✔ If approved, your refund will be processed and credited to your original payment method within a certain number of days, depending on your payment provider.

5. Exchanges

🔄 If you wish to exchange an item, please follow the return process and then place a new order for the desired item.
🚀 Exchanges are processed separately from returns.

6. Damaged or Defective Items

⚠️ If you receive a damaged or defective item, please contact us immediately at contact@girnan.com.
🔧 We will provide instructions on how to proceed with a replacement or refund.

7. Contact Information

📩 If you have any questions or concerns about our Return and Refund Policy, please reach out to us at:
📧 Email: contact@girnan.com
💬 Our customer support team is happy to assist you!

8. Policy Updates

📝 Girnan reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website.

✨ Thank you for choosing Girnan! We appreciate your trust in our products and are committed to providing excellent customer service. 🚀